Simcard Activation Guide

when you have arrived and cleared Customs in Australia,

go to optus.com.au/activate, follow the prompts

enter SIM CARD NUMBER found on the SIM (printed near the chip)

enter personal details (take note of first & last name sequence in passport)

Choose a Mobile number 04xxxxxxxx.

Select a plan: EPIC DATA (don’t choose any other plan for max data allowance)

Select Credit card at step 5, for verification. Enter credit card details (under your own name)

Card will be activated successfully once identity verification is completed after Step 6. 

Should you encounter any issue, please get help from Optus Live Chat (https://www.optus.com.au/notices/service-chat) or visit any Optus store.

when you have arrived and cleared Customs in Australia,

go to optus.com.au/activate, follow the prompts

enter SIM CARD NUMBER found on the SIM (printed near the chip), choose “get a new number”

Plan “Optus Prepaid Data” with 4GB will be pre-selected

Choose passport for foreigners, enter personal details in accordance to your passport/visa details (take note of first & last name sequence)

Card will be activated successfully once identity verification is completed. 

Should you encounter any issue, please get help from Optus Live Chat (https://www.optus.com.au/notices/service-chat) or visit any Optus store.

Download Optus App to check on the data usage and availability.

when you have arrived and CLEARED Customs in Australia,

go to telstra.com.au/activate, follow the prompts

enter the SIM CARD NUMBER found on the SIM (printed near the chip)

enter passport and entry visa (take note of first & last name sequence) - only try up to 3 times before card is locked 

PLAN to choose: Prepaid Mobile plan (data + voice + sms)

Mobile number will be assigned to your card as part of the activation process with format of 04xxxxxxxx.

Should you encounter any issue e.g document mismatch, delay in activation; please get help from Telstra Live Chat team (https://www.telstra.com.au/chatnow/landing) or call the hotline 132200.

when you have arrived and cleared Customs in Australia,

go to lebara.com.au/activate, follow the prompts

enter SIM CARD number and other details as requested

credit card info will be required for verification purpose

PLAN to choose: according to the value available, choose highest data allowance plan 

Should you encounter any activation difficulties, call Lebara hotline 126122 or via Live Chat at lebara.com.au (Mon to Fri: 8AM to 8PM, Sat, Sun, PH: 9AM to 6PM)

You can call the hotline directly from your phone as it is toll-free.